AI for industrial companies
Your best people answer the same questions every day.
Gaide makes your own product data answerable and takes enquiries, quotes and service from days to minutes, around the clock.
Everything gets stuck with Paul. · 60 seconds
Tell us where the time goes. We show what is possible at your company.
FROM THE INDUSTRIAL WORKING DAY
Four areas where the questions get stuck.
In an industrial company, the questions come in the thousands, from colleagues and customers. They land in four areas: knowledge, technical support, customer service and inside sales, and aftermarket. We train the solution where it takes the most time at your company, and guide your questions right from day one. You start with one area and grow from there on the same foundation.
Find answers in seconds, with the source, without asking around. Your experienced people get fewer interruptions.
Get answers in time, even after closing. Quotes and spare parts in minutes instead of hours.
Knowledge
The answer exists, but nobody can find it.
Previous projects, drawings and work instructions sit in systems, binders and in the heads of a few. Your colleagues ask and get the answer in seconds, with the source. The easiest way in: forward an email.
More about Knowledge
Technical support
Specs, comparisons and data sheets in seconds.
The product questions that go to your most experienced people today get answered directly, with the source. The technician finds the fault code and datasheet on their phone instead of calling the office. The expert gets fewer interruptions.
More about Technical support
Customer service and inside sales
The customer gets an answer while the deal is warm.
Enquiries by email and web chat get answered directly, around the clock, in the customer's language. The quote draft with the right products, stock status and price is ready in minutes. The salesperson reviews and sends.
More about Customer service and inside sales
A finished draft. The salesperson reviews it and sends.
Aftermarket
Parts and service answers, around the clock.
Spare part questions come when they come, often after closing. The right part, service history and documentation in seconds, whoever is in. The deal is captured while it is still live.
More about Aftermarket
Here are the most common ones. Do you not recognise yours? We will help you put your finger on it.
Where the question is asked
One solution. Four ways to ask.
We train the solution on your data. Colleagues ask in the internal chat or by email, customers by email, in the web chat or in the customer portal. The same answer whichever way in.
This is what it can look like. · 18 sec
“Before, an enquiry could sit too long. Now the customer gets an answer straight away, and we don't lose deals because we didn't answer in time.”
How it works
Your data is the foundation.
General tools do not understand your data. We structure it into the Foundation, an asset only you have.
The same answer whatever the channel, always with a source.
If it does not find the answer, the question goes on to the right person.
How you get started
We do the work.
From the first conversation to a finished solution, faster than you think.
A 30-minute conversation.
You tell us where the time goes. We show what is possible at your company.
Discovery at a fixed price.
We find where the time goes and what it is worth. You get a fixed price before we start.
We set everything up.
We train the solution on your knowledge and connect the systems you already have.
Live, and we stay on.
Your colleagues and customers get help straight away. We make sure it gets used and measure what it gives.
Tell us about your
business.
30 minutes. No obligations.
You tell us about your day to day. We show what can be solved and what it gives you. Fill in the form or contact Martin directly.
Martin Helgesson, Chief Commercial Officer
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We will get back to you as soon as possible.
Frequently asked questions.
Missing your question? We'll help you all the way.