Solutions

Six scenarios you recognise.

The same questions every day, from colleagues and from customers: price, stock, delivery, data sheets, spare parts.

What you get is a solution, trained on your data. It reaches you as:

Internal chat One place for every colleague to ask, in Teams too. Like ChatGPT, but with your knowledge.

Email The customer's email gets a finished draft that the salesperson reviews and sends. Colleagues can forward an email and get the answer back in their inbox.

Web chat Customers get answers on your site, around the clock.

Customer portal Answers where your customers already log in.

Where it does the most good depends on your day to day. Here are the six scenarios we meet most often.

Knowledge

Your colleagues find answers straight away, without searching or asking around.

Internal knowledge

The answer exists, but nobody can find it.

Previous projects, drawings, procedures and work instructions sit on the file server, in email threads, in binders and in the heads of a few. Whoever asks gets the answer in seconds, with the source, and often with the material ready: the right version of the document, a summary, the quotes from last time. New colleagues get up to speed faster, and the experienced ones stop answering the same thing every day. The easiest way in is to forward an email. The answer comes back to the inbox.

Ask in the chat or forward an email, the answer comes back to the inbox.

Questions that come in: Have we done a similar project before? · Where is the latest version of the drawing? · Where is the complaints procedure? · What applies to returns of custom-made items?
Where they come in: Internal chat, Teams, email
The answer is taken from: DocumentsSharePointERPCRM

Archive wall of binders and documentation in late sunlight

Internal chat

Have we done a similar project before?

Yes, three since 2023. Want to see the quotes?

File server and email

Purchasing

Shortest lead time and latest price, straight away.

The same thing the other way round, when you are the one buying. Who has the shortest lead time, what did we pay last time, what does the contract say? The answers sit in your contracts, price lists and order history, and they arrive in seconds instead of somebody digging through email threads. Enquiries go out to suppliers with the right material, and the replies are collated so the buyer can compare and decide.

The assistant writes the supplier enquiry as a draft and collates the replies.

Questions that come in: Who has the shortest lead time on cylinder 63/200? · What did we pay last time, and what does the contract say? · Which suppliers are approved for this part? · What is our forecast on the part?
Where they come in: Internal chat, email
The answer is taken from: ERPDocuments

Bright industrial office at dusk with a colleague on the phone at a screen showing an email inbox

Internal chat

Who has the shortest lead time on cylinder 63/200?

The supplier in Germany, two weeks. We last paid SEK 1,240 each in May.

Contracts, price lists and order history

Technical support

The product questions that go to your most experienced people today get an answer straight away.

Technical support

Specs, comparisons and data sheets in seconds.

Does it handle 10 bar, what separates the two versions, is there a data sheet in Swedish? The product questions that go to your most experienced people today get an answer straight away, with a source, both when the customer asks in the web chat and when the salesperson asks in the internal chat. The customer does not have to wait for an expert, and the expert is not interrupted.

The customer asks in their own language, the answer comes back in the same one, always with a source.

Questions that come in: Does the cylinder handle 10 bar? · What separates 63/200 from 63/200-M? · Is there a data sheet and a dimension drawing? · Which version suits 24 V?
Where they come in: Internal chat, email, web chat
The answer is taken from: PIMDocumentsWeb & e-commerce

Technician with a phone at a machine in a workshop

Web chat

Does cylinder 63/200 handle 10 bar with a magnetic piston?

Yes, 10 bar max. Here is the data sheet and the dimension drawing.

Product sheet and PIM

Field service

Field technicians stop calling the office.

The technician is standing at the machine and needs the error code, the wiring diagram or the right page in the service manual. Instead of calling the office, the technician asks the question on their phone and gets the answer in seconds, always with a source. Your most experienced staff are interrupted less, and the job can be finished on site.

Take a photo of the machine, the assistant identifies it and answers.

Questions that come in: What does error code E-204 mean on the compressor? · What is the tightening torque for the cover? · Where in the manual is the calibration? · When was this machine last serviced?
Where they come in: On the phone, out in the field
The answer is taken from: DocumentsERP

On the phone, out in the field

What does error code E-204 mean on the compressor?

Low oil pressure. Stop the machine. Check oil level and leaks before restarting.

Service manual, p. 42

Customer service and inside sales

The customer gets an answer while the deal is warm.

Customer service and inside sales

Quotes in minutes instead of hours.

An email or a question in the web chat becomes a logged case. The assistant matches it against your contact and company records, identifies the products and writes the drafts at every step: the reply to the customer, the enquiry to the supplier, the finished quote. You decide what goes out automatically and what is approved first, and the material is carried over into your ERP.

One email in becomes a logged case, matched to customer and product.

Questions that come in: Can we get a quote for 40 cylinders 63/200? · Do you have it in stock, and when can you deliver? · Where is my order? · What is the price with our contract?
Where they come in: Email, web chat, customer portal
The answer is taken from: ERPPIMCRMWeb & e-commerce

Incoming email

Quote request, 40 cylinders 07:42

BeforeHours

NowMinutes

A finished draft. The salesperson reviews it and sends.

Aftermarket

The right spare part and the right material, whoever is in.

Aftermarket

Parts and service answers, around the clock.

Questions about spare parts, service and documentation come when they come, often after closing. The customer gives the machine or serial number and gets the right part, stock status and price in seconds. Service history and manuals come with the answer, and anything that needs a person becomes a case for the right one with the material ready. That is how you catch the business while it is still live.

If the part has to be ordered, the assistant writes the supplier enquiry and the draft quote, ready to send.

Questions that come in: Which seal fits our 2019 piston pump? · Is the part in stock, and what does it cost? · When was the machine last serviced? · Can you send the service manual?
Where they come in: Email, web chat, customer portal
The answer is taken from: ERPDocuments

After closing · 23:07

Which seal fits this one?

PX-320 piston pump from 2019. Seal kit 20 843, 3 in stock. Want the service history?

Answers around the clock

“Before, an enquiry could sit too long. Now the customer gets an answer straight away, and we don't lose deals because we didn't answer in time.”

Andreas Hagberg CEO, Cromocol · part of Ernströmsgruppen

Next step

We find your scenario together.

01 Conversation

You tell us where the time goes.

Thirty minutes about your day to day. We listen, we ask questions and we show what is possible at your company.

02 Discovery

We cost out your case.

Where the hours sit, what they are worth and which scenario is the right one to start with.

03 Decision

A fixed price before you decide.

You get it in black and white, whatever you do next.

How it works

Tell us about your
business.

30 minutes. No obligations.

You tell us about your day to day. We show what can be solved and what it gives you. Fill in the form or contact Martin directly.

Martin Helgesson, Chief Commercial Officer

[email protected] | +46 (0)10 138 50 27

[email protected]

Frequently asked questions.

How do we know where to start?

That is the first step. We find out where the time goes at your company, often something internal where the gain shows quickly, and train the solution from there.

What happens when the answer is not in our data?

The question goes on to the right person at your company, with everything already gathered. The solution does not guess, and whoever asks always sees where the answer comes from.

Does it work with our part numbers and our documents?

Yes, that is the whole difference from general tools. We train the solution on your own product data: part numbers, product sheets, price lists, drawings and service history. The answer comes with a source, so whoever asks sees where it says so.

Do we have to change systems?

No. We connect what you already have, ERP, CRM, PIM, website and SharePoint, and the questions come in where you already work.

Can we start with one area?

Yes, that is how most companies do it. You start where the time goes, see what it gives you and grow from there on the same foundation.

Do you not recognise your scenario? Tell us about your day to day and we will find it together.

Book 30 min