Frequently asked questions

Questions and answers.

The essentials of introducing AI in an industrial company: where to start, what it costs, how the answers come out right and where the data is stored.

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AI in an industrial company

What can AI do in an industrial company?

Answer the recurring questions that today take up your best people’s time: price, stock, delivery, data sheets, fault codes, spare parts. Saga is trained on your own product data and answers in seconds, with a source, where the question comes in.

Does it work in Swedish?

Yes. Saga answers in Swedish and in the customer’s language, and reads your material whether it is in Swedish, English or a mix.

Does AI understand our part numbers and our terminology?

Yes, that is the whole point of the Foundation. We train Saga on your part numbers, product sheets, price lists and your service history, and teach her what a suffix means at your company specifically. The answer always comes with a source.

How do we know it answers correctly?

It only answers from your approved sources and shows where the answer comes from. If it does not find the answer, it says so and hands over to the right person.

Does it fit our type of company?

Probably. We work with industrial B2B companies, whether you sell products, projects or assignments. Technical trade, machine builders, contract manufacturers and solution providers are some examples. What matters is not size or sector but that knowledge is the business and the questions keep coming back.

Getting started

How do we know where to start?

That is the first step. We find out where the questions get stuck most at your company, on your site, among colleagues or in email, and start there.

How long before we are live?

The first part is live in days. We add connections to your ERP when you want, and you get a timeline before we start.

Do we have to clean up our data first?

No. That is the work we do. Old PDFs, spreadsheets and email threads are the normal state. The Foundation is laid with what you have.

Do we have to change systems?

No. We connect what you already have, your ERP, your CRM, SharePoint and your documents, and the questions come in where you already work.

Do we need IT to get started?

Not for the web chat or the internal chat. We need a contact person who knows your working day. The systems are connected when you want.

What do we need to contribute?

The material, a contact person and feedback while we train. We do the rest.

Price and agreement

What does it cost?

A fixed monthly price for the parts you run, with no lock-in. The price follows how many channels you run and what is to be connected. For connections and training on your enquiries we set a start-up cost before we begin. You get the exact figure in the first call.

How do we know it pays off?

We start by doing the maths on your case: where the hours sit and what they are worth. You get it in black and white before you decide, whatever you do next.

Is there a lock-in period?

No. One month’s notice and a full export of your data. You stay because it delivers.

What is included in the monthly price?

All your people, all questions, all support and ongoing maintenance of the Foundation and the connections. No extra charges per user or per question.

Security and data

Where is our data stored?

In Stockholm. All processing happens within the EU.

Is AI trained on our data?

No. Your information is used to answer your questions, nothing else.

Who owns the knowledge that is built up?

You do. The Foundation is your data, structured. When you end the agreement, you get everything out.

Does Gaide comply with GDPR and the EU AI Act?

Yes, as standard. A data processing agreement is included, and we adapt continuously as the regulations develop.

Can Saga make up answers?

The answers come from your own data and always come with a source. If she finds nothing to go on, she says so and passes the question on to the right person, instead of guessing.

Comparisons and choices

Why not just Copilot or ChatGPT?

Keep them. Saga knows your products, your prices and your history, with a source on every answer. If you want Saga inside Copilot, ChatGPT or Claude, it is an add-on, get in touch and we will tell you more.

Should we build it ourselves or buy?

Both can be right. Building it yourselves takes in-house AI expertise, time and someone to maintain the solution when systems and regulations change. We come with ready-made parts, train them on your data and stay with you all the way once live. Do the maths on both routes before you choose. The guide AI that lasts has three checklists that apply whichever route you take: the business value, the security and the operations.

What makes you different from an AI consultant or agency?

It depends on what you need. A consultant or agency builds to your specification, often well, and then you own the solution and the operation yourselves. We deliver a solution on a ready-made foundation, trained on your data, which we run, maintain and develop for a fixed monthly price. The checklist for what is needed after delivery is in the guide AI that lasts.

Which AI supplier should we choose?

The one that can show what the answers look like with your own data, says where the data is stored, gives a fixed price before the start and can name customers similar to you. Ask all four questions of everyone you talk to, us included.

Can’t find your question? Ask us directly.

Write what you are wondering and we will answer. Or book 30 minutes with Martin and we will take it in a call.

Martin Helgesson Martin Helgesson
Chief Commercial Officer (CCO)
[email protected] +46 (0)10 138 50 27
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