01
The email arrives
From: Anna, Lindgren Industri AB
Subject: Quote cylinder
Hi! Can we get a price on 40 stainless cylinders 63/200, delivery in week 44?
All cases in one place.
Customer emails, questions from the web chat and cases from the customer portal land in the same list. Every case is matched to customer and product, with a draft ready from Saga. The team reviews and sends.
AllEmailWeb chatCustomer portal
08:12 Email Quote, 40 cylinders 63/200 Lindgren Industri AB Draft ready
08:40 Customer portal KX-75 shows E-204 Norrby Mekaniska AB To service
09:05 Web chat Enquiry, stainless cylinder Website visitor Lead
09:31 Email Where is order 24-1187? Bergs Verkstad AB Answered
How a case flows
From email to answer in minutes.
An ordinary email about a quote, from the inbox to the answer sent.
02
Matched to customer and product
Customer Lindgren Industri AB, framework agreement
Product Cylinder 63/200, stainless
Type Quote
Owner Elin, inside sales
03
Draft with material
Hi Anna! Thank you for your enquiry. Here is the quote for 40 stainless cylinders 63/200, according to your framework agreement. Delivery in week 44 works.
PDF Quote 2026-311.pdf
Source: Framework agreement Lindgren Industri AB
04
Elin reviews and sends
SendEdit
Sent 08:19
Elin reviewed and sent. The rest was already done.
Everything lands here
Three ways in, one list.
Email The customer's email becomes a case with a draft ready. If something is missing, Saga asks the customer first.
Web chat When Saga hands over, the conversation becomes a case, with the whole conversation attached. More about the web chat
Customer portal Service cases from the customer portal arrive with customer, machine and history. More about the customer portal
How Saga works in the inbox
The inbox that sorts itself.
Matched straight away Every case is linked to the right customer, product and agreement.
Drafts, not just sorting A reply, a quote or a supplier request, ready to review.
Asks for what is missing If something is missing, Saga asks the customer before the case moves on.
The right person straight away The case goes to whoever owns the customer or the question.
You decide what goes out Everything starts as a draft. What works can go out directly.
The whole history in the case Email, chat and customer portal in the same thread, so nobody has to ask twice.
What you get
Answers in minutes instead of hours.
Faster answers
The customer gets an answer while the question is still relevant.
More deals from the same inflow
No enquiry is left waiting.
Less sorting
The team works with customers, not with the inbox.
Everything logged
Every case classified, with the whole history. Every month we go through it with you.
Getting started
Start with one inbox.
We start where most questions come in. We do the setup, and we are with you all the way.
01
A 30-minute conversation
You show us the inbox, we show you what the cases would look like.
02
We train Saga on your data
Products, customers and agreements are gathered in the Foundation, so the drafts are right from the start.
03
You set the pace
Everything starts as a draft that the team reviews. What works can go out directly.
04
We stay on
We follow the cases, make the drafts better and check in with you every month.
Tell us about your
business.
30 minutes. No obligations.
You tell us about your day-to-day. We show what can be solved and what it gives you. Fill in the form or contact Martin directly.
Martin Helgesson, Chief Commercial Officer (CCO)
Thank you for your message!
We will get back to you as soon as possible.
Frequently asked questions.
Does anything go out without us seeing it?
Only if you want it to. All answers start as drafts that the team reviews. What works, you can let go out directly.
Which inboxes can you connect?
Your shared inbox, for example order@ or info@, and more when you want.
How do you find the right customer and product?
The case is matched against your customer register and your products in the Foundation.
Do questions from the web chat and the customer portal land here too?
Yes. When Saga hands over, it becomes a case in the same list, with the whole conversation.
Can colleagues email in questions?
Yes, to Thor. The answer comes back to the inbox in seconds. More about the internal chat
Do we need to connect our ERP?
For order status, stock levels and agreement prices, yes. Drafts for common questions can start with your files.
Where is our data stored?
In Stockholm, and all processing happens within the EU. Your information is used to answer your questions, nothing else.
How many emails come in at your company today? Tell us about your day-to-day.
Book 30 min