Web chat

Meet Saga.

Saga handles sales and customer service on your website, around the clock. Think of a skilled salesperson in the shop. She greets visitors, asks what they are looking for, walks them to the right product and hands over to the right colleague when needed.

Book 30 min Ask Saga ↓

Web chat · on the product page

The visitor is viewing: ISO cylinder 63/200

Saga

Hi! You are looking at our ISO cylinders. Will it be used indoors or outdoors?
IndoorsOutdoors
Outdoors, in a wash bay.
Then a stainless version is the right choice. Here are two that can handle it.
Cylinder 63/200, stainless ViewEnquiry
Cylinder 63/200, with bellows ViewEnquiry

How Saga works

24 hours on your website.

The same Saga switches jobs mid-conversation, between support, sales and the right colleague. Three visits and the morning after.

07:42

Support

A customer with a cylinder that is acting up

The cylinder has been moving jerkily and slowly since yesterday.
Sorry to hear that. Roughly when was it bought?
201920212023Not sure
Then it is usually the flow control valve or the seals. Start with the flow control valve, here is how to adjust it.

Source: User manual ISO cylinder 63, page 12

That solved itCreate case

Solved in the chat, with the manual as the source. If more help is needed, a case goes to support, with the cylinder, the year and the whole conversation.

13:15

Contact

A buyer with a larger order

Who do I talk to about framework agreements?
That is Elin in inside sales. She handles framework agreements for industrial customers.
Elin Holm Inside sales, framework agreements CallSend message

The right person straight away, with her role and why her. If there is no person, it goes to the team.

21:40

Sales

The visitor from the wash bay comes back

What does the stainless one cost, and how fast can you deliver?

Searching the product sheets for ISO cylinders …

The team will put together the price and lead time for you. How many do you need?
1 pc2 to 10 pcs12 pcs

Enquiry · Cylinder 63/200, stainless

Hi! I need a price and lead time for 12 cylinders 63/200 in stainless. They will be used outdoors in a wash bay.

NameEmail
Send enquiry

The enquiry is written in the visitor's own words, with everything from the conversation. The visitor adds their name and email and sends it.

07:30

the morning after

In the portal

The salesperson starts the day

21:46 Enquiry Cylinder 63/200 stainless, 12 pcs Lead
13:16 Contact Framework agreement, to Elin Possible lead
07:48 Support Jerky cylinder, solved in the chat Support
16:02 Question Delivery terms to Norway Navigation

Everything is in the portal, every conversation classified. You see what the customer actually needs, not just that someone got in touch.

How she answers

Like a salesperson, not an FAQ.

Knows where the customer is She sees which page the visitor is on and answers about what they are looking at.
Fast from the first answer Help starts straight away. While she searches, she says what she is looking for.
One question at a time Suggestions straight away and one question to find the exact match. Quick buttons when the answer is obvious.
Always a way forward Every answer ends with a question, a button or a form.
Never makes things up Product facts, dimensions and prices come from your documentation. If the answer is missing, she says so.
The customer's language She answers in the language the visitor writes in.

What you get

More enquiries, fewer calls.

Enquiries from the web

With the whole conversation attached, around the clock.

Fewer calls and cases

The ones that come in are already qualified.

The right person straight away

The customer finds the right colleague without searching a contact list.

Everything in the portal

Every conversation classified. Every month we go through the top questions and what she could not answer, together with you.

Saga on cromocol.se · 18 sec

Live at Cromocol

“Before, an enquiry could sit too long. Now the customer gets an answer straight away, and we do not lose deals because we did not answer in time.”
Andreas Hagberg
Andreas Hagberg CEO, Cromocol · part of Ernströmsgruppen

Getting started

Days, not months.

Saga starts with what is already on your website. We do the setup, and we are with you all the way.

01

A 30-minute conversation

You tell us which questions come in. We show you how Saga answers about your own products.

02

We train Saga on your data

We start with your website, help you with product sheets and manuals and connect more sources when you want. Everything is gathered in the Foundation.

03

Live on your website

Name, avatar, tone and placement on the website are adapted to you.

04

We stay on

We follow the conversations, make Saga better based on how your customers ask and check in with you every month.

Try her now

Ask Saga yourself.

Ask a question about the web chat, about Gaide or about how you get started.

Tell us about your
business.

30 minutes. No obligations.

You tell us about your day-to-day. We show what can be solved and what it gives you. Fill in the form or contact Martin directly.

Martin Helgesson

Martin Helgesson, Chief Commercial Officer (CCO)

[email protected] | +46 (0)10 138 50 27
[email protected]

Frequently asked questions.

Can she be called something other than Saga?
Yes. You can call her Saga, or give her her own name, avatar and your tone. We help you choose.
What happens when she does not have the answer?
She says so and hands over to the right person, with everything the customer has already said. She never makes up product facts, dimensions or prices.
What do we need to do ourselves?
A conversation and access to what you want her to know. We help you with the files, connect more sources when you want and handle the rest.
Who helps us after the start?
We do. We follow the conversations, make Saga better based on how your customers ask and check in with you every month.
Can we see what customers ask?
Yes. All conversations and cases are in the portal, every conversation classified. We go through the top questions and what she could not answer with you every month.
Which languages does she speak?
She answers in the language the visitor writes in.
Do we need to connect our ERP?
Saga can start with your website and your files. The ERP can be connected when you want, for example for stock levels and order status.

Want to see how Saga would answer on your website? Tell us about your day-to-day.

Book 30 min