Web chat · for your customers
Customers get answers.
You get enquiries.
Saga knows your products, replacements and stock. She answers the visitor straight away, with the source, and leads the question to a quote request that lands with you. Around the clock, in the customer’s language.
How she works on your site
Three jobs,
the same Saga.
Support, the right colleague and sales. Saga switches jobs depending on what the visitor needs, and everything she does lands with you.
A customer with a cylinder that is playing up.
Solves it herself.
She asks what she needs to answer correctly, and answers from the manual.
Result: Solved in the chat. If more is needed, it becomes a ticket on your side, with the whole conversation.
A buyer with a larger order.
Finds the right colleague.
She knows who owns what at your company, and hands over with everything the customer has said.
Result: The right person straight away. Contact and question logged to the customer record.
The visitor from the car wash comes back.
Leads to a quote.
She does not give prices on the site. She writes the enquiry for the customer, in the customer’s own voice.
Result: Quote request in at 21:46 with everything from the conversation. Logged to the customer record.
The morning after
Everything sits with you.
Every conversation becomes a ticket in the Gaide app: enquiry, contact or support, classified and logged to the customer record. The salesperson starts the day with the quote request at the top.
How she answers
Like a salesperson,
not an FAQ.
Logged-in customers
Same question,
two answers.
On your site, Saga answers from what applies to everyone and leads the question to a quote request. When the customer is logged in, she knows more: the customer’s machines, orders and prices. No other customer sees it.
Live
Live at Cromocol.
Saga answers on cromocol.se today. Here is how they put it.
“Before, an enquiry could sit for too long. Now the customer gets an answer straight away, and we don’t lose deals because we didn’t get to it.”
Andreas HagbergCEO, Cromocol · part of the Ernström Group
FILM · 18 SEC
Try her now
Ask Saga yourself.
Type a question about the web chat, about Gaide or about how to get started. She answers right here on the site.
Getting started
Live in days.
We listen to how the questions come in and set up the flow for your site. We adapt name, image, tone and placement to you.
A 30-minute call.
You tell us which questions come in on your site. We show how Saga answers about your own products.
We set her up on your data.
Your site, your product sheets and documents in the Foundation. We go through your real questions together and correct the answers.
Live, and we stay with you all the way.
We follow the conversations, check in every month and take the next step when you are ready.
Contact us
See how she would answer on your site.
30 minutes with Martin. You tell us which questions come in, we show how Saga answers about your own products.
Martin HelgessonChief Commercial Officer (CCO)
Frequently asked questions
Can she be called something other than Saga?
Yes. You can call her Saga, or give her a name, an image and a tone of your own. We help you choose.
Does she give prices on the site?
That is up to you. Most let her lead to a quote request instead, so that you reply with the right price and lead time. The enquiry comes with the customer’s details and the whole conversation.
What happens when she does not have the answer?
She says so and hands over to the right person, with everything the customer has already said. She never makes up product facts or dimensions.
Which languages does she speak?
She answers in the language the visitor writes in.
Do we need to connect our ERP?
Not to get started. Your ERP is connected when you want, for stock levels, contract prices and order status.
Can we see what customers ask?
Yes. All conversations and tickets are in the Gaide app, classified and logged to the customer record. The top questions, and what she could not answer, we go through with you every month.