Teams and chat · for your colleagues

No one has to ask around.
Answers in seconds.

Colleagues ask in the chat, in Teams or forward an email. The answer comes from your own systems and documents, with the source, and can be emailed on to the customer or become a ticket.

Book 30 min We show how Saga answers your own questions.
CHAT10:08
The customer on the phone has a PX-320 from 2019 that is leaking. What does he need, and do we have it in stock?
PX-320 before 2021 has the old shaft, so it is seal kit 20 843, not 20 851. 3 in stock, his contract price applies. Would you like me to write the email with price and lead time?
FOUNDATION: Spare parts Service Your ERP

Three ways to ask

Where
your colleagues
already work.

The same answer, the same sources, wherever the question is asked.

A
THE CHAT
In the Gaide app, in the browser and on your phone.

In the chat.

Ask as you would a colleague. The answer comes with the source, and can become an email, a quote or a ticket straight from the chat.

B

In Teams.

If you work in Teams, Saga answers there: @Saga in the channel or directly to her. The same answer, the same sources.

C
EMAIL
Forward it, the answer comes back.

By email.

Forward the customer’s email to Saga. The answer comes back in your inbox in seconds, with the source, ready to send on. Works from your email address without any integration.

Examples

Answers that
combine your sources.

Not “find the file”. Model year, replacement list, stock and contract price in the same answer, without it getting complicated.

CHAT14:20
The customer wants the same valve as in 2022, order no. 41 207. Is it still available?
The order was 12 units of VK-25 in brass. It is discontinued, replaced by VK-25M with the same dimensions. 40 in stock. Would you like the quote draft?
FOUNDATION: Orders Replacements

Result: Quote draft ready at 14:21. The salesperson approves and sends.

TEAMS09:41
@Saga What torque should the bolts on the PX-320 be tightened to?
45 Nm in two steps, 25 and then 45. Note: if it is the stainless variant (PX-320 S), it is 38 Nm.
FOUNDATION: Assembly Variants

Result: The answer in Teams in seconds. The technician finishes the job on site.

CHAT13:30
Who has the shortest lead time on seal kits for the PX-320, and what does the agreement say?
Indu GmbH, ten working days according to the agreement from May. The last order was in August. Would you like me to write the enquiry?
FOUNDATION: Supplier contracts Orders

Result: The enquiry to the supplier as a draft, ready to send.

The Foundation

The right answer every time,
from your own systems.

We connect your systems and documents to the Foundation and keep it up to date. Whoever asks gets an answer from what they are allowed to see.

FOUNDATION CONNECTIONS · WHAT SAGA ANSWERS FROM
Your ERP CRM SharePoint Website Documents and files + MORE
Built for your environment Microsoft Partner SharePoint Teams Copilot ChatGPT Claude
01 A source in every answer. The colleague sees where the answer comes from and can trust it.
02 Follows your permissions. Everyone gets answers from what they are allowed to see.
03 Never makes things up. If the answer is missing from your material, Saga says so, and hands over.
How it works 

Live

At Cromocol.

Service technicians and customer service at Cromocol ask instead of calling the office.

“On some machines they have historically had to call the office and ask someone to leaf through old folders. Now it takes a quick question, and the answer comes straight away.”
Andreas Hagberg Andreas Hagberg
CEO, Cromocol · part of the Ernström Group

FILM · ANDREAS ON THE CHAT

Getting started

Live in days.

We listen to which questions take time at your company and set up the flow for your colleagues. We adapt name, image and tone to you.

1

A 30-minute call.

You tell us which questions go to the person who knows the most. We show how Saga answers them.

2

We set her up on your data.

Documents, SharePoint and your ERP in the Foundation, with your permissions. We go through your real questions together and correct the answers.

3

Live for all your colleagues, and we stay with you all the way.

In the chat, in Teams and by email. We follow the questions, check in every month and take the next step when you are ready.

More channels
Web chatEmail

If you want Saga inside Copilot, ChatGPT or Claude, it is an add-on. Get in touch and we will tell you more.

Contact us

See how she would
answer your questions.

30 minutes with Martin. You tell us which questions get stuck at your company, we show what it can look like on your own data.

Martin Helgesson Martin Helgesson
Chief Commercial Officer (CCO)
[email protected] +46 (0)10 138 50 27
Pick a time in Martin’s calendar 
Where does the most time go?

Frequently asked questions

We already have Copilot. Do we need this?

Keep Copilot. Saga knows your products, your prices and your history, with a source on every answer. If you want her inside Copilot, it is an add-on, get in touch and we will tell you more.

Who sees what?

She follows your permissions. Everyone gets answers from what they are allowed to see.

How do we know the answers are correct?

Every answer shows the source. Saga answers from your own material, and if the answer is missing she says so.

Can she be called something other than Saga?

Yes. You can call her Saga, or give her a name, an image and a tone of your own. We help you choose.

Does it cost per user?

No. The price is a monthly cost that depends on the parts and the flows. All your people, all questions and all support included.

Do we need IT to get started?

Not for Teams and chat. We need a contact person who knows your day-to-day. The systems are connected when you want.

See more questions and answers